About this role
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฒ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฑ-๐ฒ.๐ฑ ๐๐ฃ๐)
Experience: 2+ yrs
Location: Bangalore
As a IT Vendor Operations Manager, you will oversee the end-to-end lifecycle of laptop hardware and networking solutions within a fastโgrowing startup, ensuring seamless delivery, maintenance, and optimization of all device-related services. You will serve as the primary liaison between internal stakeholders and external vendors, translating technical requirements into actionable contracts and service level agreements. Your expertise in hardware troubleshooting, coupled with a deep understanding of networking fundamentals and CompTIA A+ principles, will guarantee minimal downtime and rapid issue resolution. By driving continuous improvement initiatives and fostering strong vendor relationships, you will play a pivotal role in scaling the organizationโs IT infrastructure while maintaining cost efficiency and high quality standards.
Requirements
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
โข Own the procurement, configuration, and deployment of laptop hardware across the organization.
โข Develop and maintain vendor scorecards to assess performance, quality, and compliance.
โข Lead rootโcause analysis of hardware failures and implement preventive maintenance plans.
โข Negotiate pricing, terms, and service level agreements with multiple vendors in a competitive market.
โข Oversee warranty claims, repairs, and replacements to ensure maximum asset lifecycle value.
โข Coordinate with networking teams to integrate hardware solutions into existing network infrastructure.
โข Monitor inventory levels, forecast demand, and manage reorder points for all device components.
โข Create and update standard operating procedures for hardware installation and troubleshooting.
โข Conduct vendor audits and supplier risk assessments to mitigate operational risks.
โข Provide monthly reports on vendor performance, cost savings, and hardware utilization metrics.
๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐ฌ๐ผ๐ ๐ฎ ๐๐ฟ๐ฒ๐ฎ๐ ๐๐ถ๐
โข 2+ years of experience in IT vendor management and hardware operations within a startup environment.
โข Strong technical background with CompTIA A+ certification or equivalent expertise.
โข Proven track record of negotiating vendor contracts and achieving cost reductions.
โข Handsโon knowledge of laptop hardware components, BIOS, and firmware updates.
โข Solid understanding of basic networking concepts, including DHCP, VLANs, and network topology.
โข Excellent analytical and problemโsolving skills, able to troubleshoot complex hardware issues.
โข Ability to work independently and manage multiple projects simultaneously.
โข Effective communication skills, comfortable presenting to both technical and nonโtechnical audiences.
โข Familiarity with inventory management systems and procurement workflows.
โข Passion for innovation and a proactive mindset toward continuous improvement in a dynamic, growthโfocused company.