About this role
About Boostly
Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth. Our gamified, behavioral-based marketing experiences deliver 10x higher engagement rates than traditional marketing, generating an average return of $10 for every $1 our restaurant partners invest.
Recently securing $22M in Series A funding led by PeakSpan Capital, we’re accelerating our mission to transform how restaurants connect with their customers. Our team combines industry expertise with cutting-edge technology to deliver solutions that truly move the needle for hardworking restaurant owners.
Our Core Values: COOK, WIN, GROW
👨🍳 COOK: We bring passion, accountability, and bias for action every day
🏆 WIN: We're competitive, results-driven, and celebrate shared success
🌱 GROW: We embrace learning and help each other reach new heights
The Role
As a Customer Success Manager at Boostly, you’ll be the champion for our restaurant partners, ensuring they maximize their ROI and achieve transformational results through our platform. You’ll manage a portfolio of restaurant accounts, driving adoption, retention, and expansion while serving as their trusted advisor in the ever-evolving world of customer engagement and digital marketing.
What You’ll Do:
Onboarding execution: Structured, consistent, expectation setting from the beginning of the lifecycle of an account
Drive restaurant success by managing 200+ restaurant accounts, ensuring each achieves their target ROI of $10+ for every $1 invested in Boostly
Master our platform to guide restaurants through onboarding, campaign optimization, and advanced feature adoption to maximize engagement and revenue
Scale retention and growth by maintaining 100%+ net revenue retention while identifying expansion opportunities and upsell potential within your portfolio
Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for customer needs, share feedback, and ensure product-market fit
What We’re Looking For
Must-Haves:
3-5 years of experience in customer success, account management, or client services, preferably in B2B SaaS
Proven track record of managing client portfolios with strong retention rates and expansion metrics
Experience with customer onboarding, training, and driving platform adoption
Exceptional de-escalation and concern resolution skills. You must be able to think on your feet and provide creative solutions that gains the customer’s buy-in.
Strong analytical skills with ability to interpret campaign performance data and provide actionable insights
Excellent communication skills with ability to translate technical concepts into business value for restaurant owners
Ability to work on-site in our Lehi office 4-5 days per week
Nice-to-Haves:
Experience in restaurant technology, hospitality, or food service industry
Background with SMS marketing, customer engagement platforms, or marketing automation
Experience working with SMB accounts, extra plus for restaurant owners, franchisees, or multi-unit operators
Previous success in high-growth startup or Series A customer success environments
What Makes You Successful Here:
Ownership mindset - You take initiative and drive results without waiting for direction
Growth mentality - You thrive in a fast-paced, scaling environment where priorities can shift quickly
Data-driven approach - You make decisions based on insights and measurable outcomes
Collaborative spirit - You work seamlessly across teams to achieve shared goals
AI-pilled - You actively leverage AI in ways that make you more efficient and effective
Why You’ll Love Working at Boostly
Impact & Growth:
See your work directly contribute to millions in incremental revenue for restaurant owners
Be part of a Series A company with strong investor backing and clear path to scale
Opportunity for rapid growth personally and professionally
Culture & Environment:
Work alongside SaaS industry veterans who understand the space deeply
Regular team gatherings and company-wide celebrations of wins
Direct access to leadership and transparent communication at all levels
Compensation & Benefits:
Competitive salary with equity participation in our growth story
Generous PTO policy and company holidays
On-site gym and other amenities
401k with 3.5% company match
Comprehensive medical, dental, vision, and group life insurance benefits (including HSA options w/ company contributions)
Our Commitment to You
At Boostly, we believe diverse perspectives make us stronger. We’re committed to building an inclusive team where everyone can do their best work. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.
Ready to Join Us?
If you’re excited about helping restaurant owners succeed while building something meaningful at a high-growth company, we’d love to hear from you.
About Boostly
Premier growth platform for restaurants