About this role
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that
promise to simplify their lives. To create a better experience for their customers and employees. To
help them grow. Software is a choice that can make or break a business. Create better or worse
experiences. Propel or throttle growth. Business software has become a blocker instead of ways to
get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and
employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to
deliver results. Our people-first approach to AI eliminates friction, making employees more effective
and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,
Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee
experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks
employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
What You'll Do
- Own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned AEs
- Proactively initiate deal strategy conversations with sellers ahead of key milestones, flagging early where a deal may need extra structuring time
- Document the sequence of events required to close each assigned deal and track progress against it
- Participate in regular cadence meetings with account teams to support deal velocity from inception to closure
- Own deal structuring and documentation, including order form updates
- Secure required internal approvals and coordinate directly with Legal on standard contract terms and redlines, looping in senior team members for non-standard or higher-risk terms
- Join customer calls when needed to clarify deal terms and help remove friction to close
- Respond to account teams' deal-related questions and provide playbook guidance for common deal scenarios
- Support quarter-end and month-end close periods, including occasional after-hours availability during peak windows
- Contribute to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction
- 8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
- Experience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accounts
- Working knowledge of contract structuring, order forms, and standard commercial and pricing terms
- Comfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard terms
- Clear written and verbal communication skills, including comfort joining customer calls when needed
- Ability to manage multiple concurrent deals under deadline pressure, particularly during close periods
- A detail-oriented, process-driven approach to documentation and approvals
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.