About this role
About Within
Tldr on us: Series B, $91M raised, 7x growth last year.
Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.
Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.
ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.
OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.
We move fast, reward agency, and care deeply about our customers, our team, and our mission.
About the Role
The Customer Support Manager will own the overall performance and evolution of the Customer Support function. We are looking for more than an experienced support people manager. The expectation is to hire an AI-native support leader capable of creating a scalable support organization where recurring customer problems are systematically identified and prevented. The Manager will be responsible for team performance, escalations, support metrics, capacity and workforce planning, coaching, hiring, process design, customer experience, automation, and partnership with Product, Engineering and other functions.
Core Capabilities We Are Hiring For
Customer Support organization leadership
People management and coaching
Enterprise customer and escalation management
Support metrics and operational rigor
AI-native support strategy
Automation and ticket prevention
Systemic problem-solving
Cross-functional leadership
Scaling teams and processes
About our Benefits
Equity (ESOPs) in addition to competitive cash compensation (CTC)
Group medical insurance for you and your family
Personal accident and Term Life Insurance for the employee only
Paid Parental leave
Annual learning fund of Rs. 10,000 per year
Monthly fitness benefit of Rs. 14,000 per year
One-time WFH set up allowance of Rs. 10,000
Free Mental Health session with a therapist
Birthday and work anniversary Gift voucher
Year-end corporate gift
Relocation support to Bangalore, India
Provident Fund (PF) and statutory benefits as per Indian law
Hybrid work from our Bangalore office, with office-related perks
Within is an equal opportunity employer. Within provides equal employment opportunities to all employees and applicants for employment without regard to race, caste, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, or marital status.
About Within.ai
Company Brain for people and agents to work in harmony.